1. What is a Engineering Manager at Klaviyo?
As an Engineering Manager at Klaviyo, you sit at the intersection of technical execution, product vision, and team development. You are responsible for leading engineering teams that build core capabilities—ranging from scalable production infrastructure to advanced AI-native conversational systems like Customer Agent. Your leadership directly impacts how millions of consumers interact with brands, helping businesses independently drive their growth through reliable, high-performance software.
This role is critical because Klaviyo operates in a fast-paced environment where developer velocity and platform scalability are paramount. You will partner closely with product managers, data scientists, and executive leadership to define roadmaps, drive foundational architectural decisions, and foster a culture of ownership. Whether you are scaling infrastructure primitives or guiding agentic systems, you are expected to balance high-level strategic planning with enough technical depth to engage meaningfully in complex engineering discussions.
Candidates can expect a role that demands both operational rigor and adaptability. While you will drive critical reliability and performance metrics, you will also navigate ambiguity as new technologies emerge across the ecosystem. Success in this position means empowering your team to build secure, cost-effective, and extensible platforms that scale seamlessly alongside the business.
