Preparation should focus on demonstrating both your technical literacy and your client-facing executive presence. Samba TV values candidates who can speak the language of engineering while maintaining a professional, consultative demeanor.

Role-related Knowledge – You must understand the intersection of television viewership data and digital advertising. Be prepared to explain how your technical background allows you to solve customer problems faster and more accurately than a traditional account manager.

Problem-solving Ability – You will be evaluated on your ability to break down vague client complaints into actionable technical steps. Focus on demonstrating a structured, logical approach to diagnosing issues under pressure.

Stakeholder Management – Given the seniority of the role, you will be expected to interface with VPs and executives. Practice articulating your successes in a way that highlights business impact rather than just task completion.

The interview journey at Samba TV is designed to be comprehensive and conversational. You should expect an initial screening followed by multiple rounds that include technical discussions, behavioral assessments, and deep dives with cross-functional partners. The process is designed to test for cultural alignment and depth of experience across the entire organization.

This visual timeline illustrates the typical progression from initial recruiter screens through to executive-level interviews. Use this to pace your study; earlier rounds focus on foundational skills, while later rounds will challenge your ability to handle complex, high-level client scenarios. Be aware that the process can be intensive, so manage your schedule to ensure you are well-rested for each conversation.

Technical Troubleshooting

You must demonstrate the ability to navigate technical hurdles without constant engineering intervention.

• Data Integrity: Understanding how we track and validate viewership data.
• Platform Navigation: Proficiency in using our internal tools to pull reports and metrics.
• Client Education: Ability to teach clients how to use complex dashboards.

Relationship Management

This role is about building trust. You are expected to be the partner the client turns to when they are stuck.

• Expectation Setting: How you manage timelines and project deliverables.
• Conflict Resolution: Strategies for de-escalating tense situations.
• Strategic Alignment: Ensuring the client's goals match the capabilities of our product.

As a Customer Success Engineer, your primary objective is the long-term retention and growth of your assigned accounts. You will manage the technical onboarding of new clients, ensuring their integration with our platform is seamless. This involves significant collaboration with our engineering team to resolve bugs and our product team to influence the development roadmap based on client feedback.

You will also be responsible for proactive account management. This means identifying potential churn risks before they happen and presenting data-driven insights that prove the value of Samba TV to your clients. You are the face of the company during the post-sale phase, and your success is measured by both client satisfaction scores and account growth metrics.

A successful candidate for this role typically brings a background in technical account management or customer success within the advertising technology (AdTech) space.

• Must-have skills:
  • Proven experience managing enterprise-level accounts.
  • Strong technical literacy (ability to read logs, understand API structures, and perform data analysis).
  • Excellent verbal and written communication skills for executive-level presentations.
• Nice-to-have skills:
  • Direct experience with television measurement or digital media buying platforms.
  • Experience in SQL or data visualization tools (Tableau, Looker).
  • Background in SaaS-based customer success.

Q: How long does the interview process typically take? The process can be quite extensive, sometimes involving 7+ interviews over several weeks. Plan for a marathon, not a sprint, and keep your communication with the recruiter proactive.

Q: What is the company culture like? Our culture is fast-paced and data-driven. We value individuals who are autonomous, communicative, and comfortable working in a high-growth environment where priorities can shift quickly.

Q: Will I be interviewed by both technical and non-technical staff? Yes. You will likely meet with both engineering leads to test your technical aptitude and VPs/executives to test your business acumen.

Q: Is this a remote role? Most roles at Samba TV are location-specific or hybrid. Always verify the current requirements for your specific location with your recruiter early in the process.

• Own your narrative: Be ready to clearly articulate why you are the right fit for a senior-level position. If you have extensive experience, ensure you highlight it early in the process.
• Ask for feedback: While not every company provides it, always ask for constructive feedback after each round to show you are coachable and invested in the process.
• Prepare for the "Why": Be ready to explain exactly why you want to join Samba TV specifically, rather than just any AdTech company.

The Customer Success Engineer role at Samba TV is a high-impact position that sits at the center of our business. By demonstrating both your technical depth and your ability to manage complex relationships, you position yourself as an invaluable asset to our team.

We encourage you to prepare thoroughly, focusing on your ability to translate technical data into business wins. Use this guide to structure your preparation and maintain your momentum throughout the interview stages. You have the skills to succeed, and with the right focus, you can make a compelling case for your candidacy.