The day-to-day work of a Customer Success Engineer at Impact is dynamic, combining deep technical execution with proactive client consulting. You will be the primary technical point of contact for a portfolio of enterprise clients, guiding them from initial onboarding through long-term technical optimization.

Your primary responsibilities will include:

• Coordinating and executing the technical onboarding of new clients, ensuring tracking tags, APIs, and product feeds are correctly integrated.
• Diagnosing and resolving complex technical issues related to conversion tracking, data discrepancies, and platform configurations.
• Collaborating closely with Customer Success Managers (CSMs) to identify technical upsell opportunities or areas where clients can better utilize platform features.
• Acting as a technical liaison between clients and Impact’s internal Product and Engineering teams to advocate for feature requests and report system bugs.
• Developing technical documentation, best-practice guides, and internal troubleshooting resources to scale the team's efficiency.

In this role, you will work alongside various adjacent teams. You will partner with sales engineers during the late stages of the sales cycle, collaborate with product managers to influence the product roadmap, and support CSMs in high-stakes client reviews.

To be competitive for the Customer Success Engineer position at Impact, candidates must demonstrate a strong technical foundation paired with exceptional interpersonal skills. While a background in partnership marketing is beneficial, the hiring team highly values technical curiosity and a proven track record of solving complex client problems.

• Must-have skills – Strong proficiency in web technologies (HTML, JavaScript, CSS), experience troubleshooting REST APIs, and familiarity with SQL or data analysis tools.
• Must-have experience – At least 2-4 years of experience in a technical client-facing role, such as Technical Support Engineering, Solutions Engineering, or Technical Account Management within a SaaS environment.
• Nice-to-have skills – Experience in the affiliate marketing, ad-tech, or digital partnership ecosystem.
• Nice-to-have experience – Familiarity with mobile app tracking (iOS/Android SDKs) and mobile measurement partners (MMPs).

Ultimately, Impact looks for candidates who are self-starters, comfortable with ambiguity, and passionate about helping clients succeed in a highly technical software environment.

Q: How technical is the Customer Success Engineer interview at Impact? A: The interview is moderately technical. You do not need to write production-grade software, but you must be comfortable reading code, debugging tracking pixels using browser developer tools, analyzing API payloads, and querying databases.

Q: Do I need prior experience in affiliate or partnership marketing to apply? A: No. While prior industry knowledge is a plus, Impact values technical troubleshooting skills and client communication capabilities above all. They provide extensive training on the partnership economy during onboarding.

Q: How long does the entire interview process typically take? A: The process generally takes between 3 to 5 weeks from the initial recruiter screen to the final offer, depending on candidate availability and regional scheduling.

Q: What is the format of the presentation round? A: You will receive a technical or strategic prompt a few days in advance. You will prepare a slide deck and present it to a panel of 3-4 team members, followed by a Q&A session where they may roleplay as clients.

To maximize your chances of success during the Impact interview process, keep these practical, insider tips in mind:

• Test your setup thoroughly: Ensure your camera, microphone, and internet connection are fully operational before any virtual interview. Impact values professionalism and remote readiness, so a flawless virtual presence makes a strong first impression.

• Focus on the "Why" behind technology: When explaining a technical solution, always tie it back to the client's business goals. For example, do not just explain how to fix a tracking pixel; explain how fixing it ensures the client does not overpay their partners.

• Emphasize your management style preference: During leadership rounds, be honest and articulate about how you like to be managed. Impact's leadership team looks for self-awareness and candidates who can thrive under their collaborative management philosophy.

• Showcase your curiosity: Prepare thoughtful, deep questions for your interviewers. Ask about the product roadmap, the technical challenges the team is currently facing, or how they measure success for the Customer Success Engineer role.

The Customer Success Engineer role at Impact is an exceptional opportunity for technical professionals who love client interaction and want to make a tangible impact on a rapidly growing industry. By bridging the gap between sophisticated partnership technology and business strategy, you will play a pivotal role in the success of global brands.

As you prepare, focus on mastering the core technical concepts of web tracking and APIs, refining your presentation delivery, and practicing your behavioral storytelling. Approach every conversation with curiosity, professionalism, and a client-first mindset.

The compensation details shown above reflect the competitive package Impact offers to attract top-tier technical talent. When negotiating or discussing compensation, remember to consider the full package, including equity and benefits, and align your expectations with your level of technical expertise and client-facing experience. To explore more detailed interview insights, salary data, and preparation resources from candidates who successfully navigated this process, visit Dataford. Good luck with your preparation—you have all the tools you need to succeed!