What is a Customer Success Engineer at Zeta Global?
At Zeta Global, the Customer Success Engineer—often aligned with technical Customer Success Manager roles across specialized business units like Sailthru and programmatic Supply—serves as the vital link between complex marketing technology (MarTech) and client-facing execution. You are not just a relationship builder; you are a technical advisor who ensures enterprise brands successfully deploy, integrate, and maximize the value of the Zeta Marketing Platform (ZMP). Your technical acumen directly impacts client retention, platform adoption, and overall revenue growth.
This role is highly critical because Zeta Global handles massive data pipelines, real-time programmatic bidding, and sophisticated cross-channel marketing automation. Whether you are helping a major publisher optimize their email deliverability on Sailthru or assisting a partner in streamlining their programmatic ad inventory via the Supply side, you will solve complex technical challenges daily. You will translate client business objectives into scalable technical configurations, bridging the gap between client engineering teams and internal product organizations.
For a professional who thrives at the intersection of client strategy, data engineering, and software troubleshooting, this position offers immense leverage. You will have a front-row seat to how modern, AI-driven marketing campaigns are executed at scale, making your contributions highly visible to both client executives and Zeta Global leadership.



