What is a Project Manager at AIG PC Global Services?

As a Project Manager at AIG PC Global Services, you are the critical bridge between complex technical execution and global business strategy. The Property Casualty (PC) division of American International Group (AIG) handles some of the most intricate and high-stakes insurance products in the world. In this role, you will drive the software and infrastructure initiatives that power underwriting, claims processing, and risk assessment on a massive scale.

Your impact will be felt directly by global teams and end-users who rely on seamless, resilient enterprise applications. You are not just tracking timelines; you are deeply involved in the technical delivery, ensuring that the software solutions built by your teams align with strict regulatory standards and business requirements. This requires a unique blend of technical acumen and traditional project management rigor.

Expect a role that challenges you to understand the underlying architecture of the systems you manage. AIG PC Global Services values Project Managers who can speak the language of engineering while maintaining a firm grasp on resource allocation, stakeholder communication, and delivery milestones within a highly distributed, global delivery model.

Getting Ready for Your Interviews

Preparation for this role requires a deep retrospective of your past technical projects. Interviewers at AIG PC Global Services want to see a clear track record of hands-on, technically involved project leadership. Focus your preparation on the following key evaluation criteria:

Technical Depth and Software Familiarity Unlike generic project management roles, AIG PC Global Services expects you to have a strong command of the software and tools used in your past projects. You will be evaluated on your ability to discuss the technical stack, the architecture of the solutions you delivered, and how you navigated technical constraints.

Project Execution and Past Responsibilities Interviewers will dissect your resume to understand the exact roles and responsibilities you shouldered in previous engagements. You can demonstrate strength here by clearly articulating your specific contributions, how you managed scope creep, and how you drove cross-functional teams to successful delivery.

Problem-Solving and Ambiguity Navigation Enterprise environments are inherently complex. You will be assessed on how you structure challenges, mitigate risks, and adapt when projects face unexpected technical or business hurdles. Strong candidates use data and structured frameworks to explain their problem-solving process.

Stakeholder Communication and Leadership You must prove your ability to influence without direct authority. This means translating complex technical issues into business impacts for non-technical stakeholders, and conversely, breaking down business requirements into actionable technical tasks for your engineering teams.

Interview Process Overview

The interview process for a Project Manager at AIG PC Global Services is thorough and highly focused on your practical experience. It typically begins with a standard recruiter screen to validate your baseline qualifications, experience level, and alignment with the role's expectations. From there, you will move into detailed technical and experience-based rounds.

What makes this process distinctive is the heavy emphasis on the technical role you undertook during your past tenures. Rather than focusing solely on abstract behavioral questions, interviewers will ask you to open up the hood on your past projects. You should expect a rigorous examination of the software tools you utilized, the technical decisions made by your team, and your direct involvement in those decisions. The overall difficulty is generally considered average, but the level of technical detail expected from a Project Manager can catch unprepared candidates off guard.

Be prepared for a conversational but probing environment. The interviewers want to ensure that you are not just a facilitator, but a technical leader who can comfortably navigate the complexities of enterprise software development within the insurance domain.

This visual timeline outlines the typical progression from the initial recruiter screen through the technical deep dives and final behavioral assessments. Use this to pace your preparation, ensuring you allocate significant time to reviewing the technical specifics of your past projects before the core interview rounds. Expect the technical and experience-based interviews to carry the most weight in the final hiring decision.

Deep Dive into Evaluation Areas

To succeed, you must be ready to discuss your past experiences with granular detail. Interviewers will focus on specific areas to gauge your readiness for the complexities of AIG PC Global Services.

Technical Software and Tools Experience

Your interviewers will want to know exactly what software, methodologies, and technical frameworks you have managed. This area evaluates whether you have the technical literacy to manage complex IT projects effectively without needing constant translation from your engineering leads. Strong performance here means confidently discussing the technology stack of your past projects.

Be ready to go over:

• Software Development Life Cycle (SDLC) Tools – Your proficiency with Jira, Confluence, Microsoft Project, or other enterprise tracking tools.
• Underlying Technologies – The specific languages, databases, or cloud platforms (e.g., AWS, Azure) involved in your past deliverables.
• Integration and Deployment – How your teams handled CI/CD pipelines, QA automation, and release management.
• Advanced concepts (less common) – Specific knowledge of legacy system modernization, mainframe integration, or enterprise architecture frameworks (like TOGAF).

Example questions or scenarios:

• "Walk me through the specific software stack used in your last major deployment and explain why those tools were chosen."
• "How do you track and manage technical debt within your project plans?"
• "Describe a time when a limitation in the software you were using threatened the project timeline. How did you resolve it?"

Detailed Roles and Responsibilities

AIG PC Global Services places a massive emphasis on what you personally delivered. This area tests your actual operational experience versus theoretical knowledge. Interviewers want to separate candidates who merely observed projects from those who actively drove them.

Be ready to go over:

• Scope and Scale – The budget, team size, and global distribution of the projects you have managed.
• Personal Accountability – The specific technical and managerial duties you owned end-to-end.
• Risk Mitigation – How you personally identified, documented, and mitigated project risks.

Example questions or scenarios:

• "Explain the exact roles and responsibilities you shouldered during the cloud migration project listed on your resume."
• "What was your specific technical role in the architectural design phase of your most complex project?"
• "Give me an example of a project where you had to step outside your defined responsibilities to ensure delivery."

Domain Knowledge and Alignment

While technical skills are paramount, understanding the business context of Property and Casualty insurance is a significant differentiator. This area evaluates your ability to align technical deliverables with business value.

Be ready to go over:

• Business Requirements Gathering – How you translate complex business needs into technical specifications.
• Regulatory Compliance – Managing projects that require strict adherence to data security and financial regulations.
• Stakeholder Alignment – Balancing the competing priorities of IT leadership and business unit owners.

Example questions or scenarios:

• "How do you ensure that your technical team fully understands the business impact of the software they are building?"
• "Describe a scenario where a sudden change in compliance requirements forced you to alter your project plan."
• "How do you manage expectations when the technical team states that a critical business requirement cannot be met within the current software framework?"

Key Responsibilities

As a Project Manager at AIG PC Global Services, your day-to-day work revolves around driving the successful delivery of complex IT initiatives. You will be responsible for creating and maintaining comprehensive project plans, defining resource requirements, and managing project budgets. This involves continuous coordination with global teams, often spanning across offshore hubs (like Mumbai or Manila) and onshore business units.

You will act as the primary liaison between software engineering teams, quality assurance, and business stakeholders. A significant portion of your week will be spent leading Agile ceremonies or steering committee meetings, ensuring that technical execution aligns with the strategic goals of the Property Casualty division. You are expected to dive deep into the technical weeds when necessary, reviewing software architecture proposals and validating that the chosen technologies fit within AIG's broader enterprise ecosystem.

Furthermore, you will be responsible for rigorous risk management and reporting. This means identifying potential technical bottlenecks early, managing vendor relationships for third-party software integrations, and providing transparent, data-driven status updates to senior leadership. You will frequently navigate ambiguity, stepping in to resolve conflicts between technical constraints and business demands to keep projects moving forward.

Role Requirements & Qualifications

To be highly competitive for this position, you must demonstrate a blend of technical fluency and proven project management methodologies. AIG PC Global Services looks for candidates who have managed large-scale enterprise software projects.

• Must-have skills

  • Proven experience managing end-to-end IT software development projects.
  • Deep understanding of SDLC methodologies (Agile, Scrum, Waterfall, and hybrid approaches).
  • Strong technical literacy; the ability to discuss software architecture, databases, and infrastructure with engineering teams.
  • Exceptional stakeholder management and communication skills, especially across global, distributed teams.
  • Experience with enterprise project management and collaboration tools (e.g., Jira, MS Project, Confluence).

• Nice-to-have skills

  • Prior experience in the insurance or financial services sector, specifically Property & Casualty.
  • Active certifications such as PMP, CSM (Certified ScrumMaster), or PMI-ACP.
  • Familiarity with cloud migrations (AWS/Azure) and modern DevOps practices.
  • Experience managing vendor contracts and third-party software implementations.

Common Interview Questions

The questions below represent the typical focus areas you will encounter. Because the interview leans heavily into your specific background, use these to practice articulating your past technical roles and responsibilities clearly.

Technical Software and Past Experience

This category deeply probes your resume. Interviewers want to understand the exact technical environment you operated in and the specific duties you performed.

• Walk me through your resume, highlighting the most complex technical project you managed.
• What specific software and tools did your team use to build and deploy the product in your last role?
• Explain the detailed technical role you undertook during the [Specific Project] listed on your resume.
• How did you handle a situation where the software stack chosen for a project proved inadequate midway through development?
• Detail the exact roles and responsibilities you shouldered when managing cross-functional technical teams.

Project Execution and Risk Management

These questions assess your tactical ability to keep projects on track, manage scope, and mitigate risks in an enterprise environment.

• Describe a time when a critical project was falling behind schedule. What steps did you take to recover?
• How do you manage scope creep when business stakeholders continuously request new features?
• Walk me through your process for identifying, documenting, and mitigating project risks.
• Tell me about a time you had to deliver a project with significantly constrained resources or budget.
• How do you balance technical debt with the need to meet aggressive delivery deadlines?

Stakeholder Management and Leadership

This category evaluates your communication skills and your ability to align diverse teams toward a common goal.

• Describe a situation where you had to align a highly technical engineering team with a non-technical business stakeholder.
• Tell me about a time you had to push back on a senior leader's request. How did you handle it?
• How do you keep global, distributed teams motivated and aligned on project goals?
• Give an example of how you resolved a conflict between two key stakeholders regarding project priorities.

Frequently Asked Questions

Q: How technical is the interview process for a Project Manager at AIG PC Global Services? While you won't be asked to write code, the interview is highly detailed regarding technology. You must be able to discuss the software used in your past projects, the technical challenges faced, and the architectural decisions made. Expect to explain your specific technical role in depth.

Q: What is the typical timeline from the first interview to an offer? The process usually takes between 3 to 5 weeks. It generally consists of an initial recruiter screen followed by 2 to 3 detailed interviews focusing on your technical background, past responsibilities, and behavioral fit.

Q: Is domain knowledge in Property & Casualty insurance strictly required? It is highly preferred but not always a strict dealbreaker if your enterprise IT project management skills are exceptional. However, candidates who understand the P&C domain will have a distinct advantage in demonstrating how they align technical delivery with business value.

Q: How should I prepare for the "roles and responsibilities" questions? Map out your top 3-4 projects. For each, explicitly define the project scope, the technical stack, the exact duties you owned, the challenges you faced, and the final business outcome. Be prepared to speak uninterrupted about these specifics for several minutes.

Other General Tips

• Own Your Technical Narrative: Because interviewers will probe the "detailed technical role undertaken," review the architecture and tools of your past projects. Even if you were not the lead architect, you must speak intelligently about the system design and software constraints.
• Use the STAR Method with a Technical Twist: When answering behavioral questions, ensure the "Situation" and "Task" clearly outline the technical environment and software utilized before moving into your "Action" and "Result."

• Clarify Your Boundaries: Be honest about where your technical expertise ends and where you rely on engineering leads. AIG values Project Managers who know how to leverage their technical teams effectively, rather than pretending to know everything.
• Prepare for Global Context: AIG operates heavily through global delivery centers. Highlight any experience you have managing offshore teams, navigating time zones, and bridging cultural communication gaps.

Summary & Next Steps

Securing a Project Manager role at AIG PC Global Services is an opportunity to drive massive, enterprise-scale technical initiatives that form the backbone of global insurance operations. The role demands a professional who is not only organized and communicative but deeply engaged with the technical realities of software delivery.

Your preparation should center entirely on mastering the narrative of your past experiences. You must be ready to confidently dissect the software used, the technical roles you played, and the specific responsibilities you shouldered to bring complex projects to life. By structuring your past successes and being prepared to discuss the technical nuances of your work, you will position yourself as a highly capable leader ready for the challenges at AIG.

This salary module provides baseline compensation expectations for the Project Manager role. Keep in mind that total compensation at AIG often includes base salary, annual performance bonuses, and comprehensive benefits, which can vary based on your specific location (such as Mumbai vs. US-based hubs) and years of specialized enterprise experience. Use this data to anchor your expectations during the offer stage.

Approach your upcoming interviews with confidence. You have the experience; now it is about articulating your technical depth and leadership clearly. For more insights, peer experiences, and targeted preparation tools, continue exploring resources on Dataford. Good luck—you are ready to demonstrate the impact you can bring to AIG PC Global Services.