1. What is a Consultant at AIG PC Global Services?

As a Consultant at AIG PC Global Services, you are stepping into a pivotal role that bridges complex business operations with strategic execution within the Property & Casualty (P&C) insurance domain. AIG is one of the world's leading insurance organizations, and the Global Services division—often operating out of key international hubs like Goregaon—acts as the operational and strategic engine driving global efficiency, process transformation, and service excellence.

In this position, you will directly impact how AIG assesses risk, processes claims, and delivers value to its global policyholders. You are not just executing tasks; you are analyzing workflows, advising stakeholders, and implementing solutions that scale across international markets. The work is dynamic, requiring a blend of analytical rigor and deep industry intuition to navigate the highly regulated and intricate world of commercial and personal insurance.

Expect a role that challenges you to balance high-level strategic thinking with on-the-ground operational realities. You will collaborate with cross-functional teams spanning underwriting, claims, IT, and finance. If you thrive in environments where your domain expertise and confident problem-solving can streamline multi-million-dollar operational pipelines, this role will provide the scale and complexity to accelerate your career.

2. Getting Ready for Your Interviews

Preparation for the Consultant role at AIG PC Global Services requires a balanced approach. Interviewers are looking for a blend of foundational industry knowledge and the professional poise necessary to guide stakeholders through complex challenges. Focus your preparation on the following key evaluation criteria:

Insurance Domain Knowledge – This is a critical differentiator. Interviewers evaluate your understanding of foundational Property & Casualty concepts, such as the claims lifecycle, underwriting principles, and risk mitigation. You can demonstrate strength here by proactively applying insurance terminology and frameworks to the business scenarios presented during your interview.

Communication and Confidence – As a Consultant, your ability to project authority and reassure stakeholders is paramount. Interviewers will assess your executive presence, looking for candidates who remain composed under pressure. You can excel by delivering clear, structured answers and maintaining a confident, conversational tone even when navigating ambiguous questions.

Problem-Solving Ability – AIG relies on Consultants to untangle complex operational bottlenecks. You will be evaluated on how logically you break down a problem, identify root causes, and propose actionable solutions. Show strength in this area by thinking out loud and framing your solutions with a clear understanding of business impact and feasibility.

Culture Fit and Adaptability – Global Services is a highly collaborative, cross-cultural environment. Interviewers want to see how you handle shifting priorities, work within matrixed teams, and navigate the regulatory rigor of the financial sector. Demonstrate this by sharing past experiences where you successfully adapted to change and fostered teamwork across different geographies.

3. Interview Process Overview

The interview process for a Consultant at AIG PC Global Services is generally straightforward and conversational, designed to assess your practical knowledge and professional demeanor rather than trip you up with overly complex brainteasers. Candidates consistently report that the process feels manageable and highly focused on mutual fit. The flow typically begins with an initial HR screening to align on expectations, background, and logistical details.

Following the screen, you will move into the core interview rounds, which typically consist of a mix of domain-focused and behavioral discussions. Rather than facing grueling technical whiteboarding sessions, expect practical conversations with hiring managers and senior team members. They will probe your understanding of the insurance industry and ask situational questions to gauge how you handle typical consulting challenges, such as stakeholder pushback or process inefficiencies.

AIG's interviewing philosophy for this role places a heavy emphasis on your delivery. The process is designed to see if you can articulate your thoughts clearly and confidently without getting nervous. Interviewers are looking for candidates who can seamlessly blend their functional expertise with a calm, consultative approach.

This visual timeline outlines the typical progression from the initial recruiter screen through the core domain and behavioral interviews, culminating in the final offer stage. Use this to pace your preparation, focusing first on brushing up your foundational insurance knowledge before pivoting to behavioral storytelling and mock interviews to build your delivery confidence. Keep in mind that specific rounds may occasionally be consolidated depending on the hiring team's urgency and your location.

4. Deep Dive into Evaluation Areas

To succeed, you need to understand exactly what the interview panel is looking for across their core competency areas. Focus your preparation on these primary domains.

Insurance and P&C Domain Expertise

Because AIG PC Global Services is deeply embedded in the mechanics of risk and coverage, a general understanding of insurance is often the deciding factor between a good candidate and a great one. Interviewers want to know that you understand the business context of your consulting work. Strong performance means you don't just know what a process is, but why it matters to the bottom line.

Be ready to go over:

• The Claims Lifecycle – Understanding how a claim is initiated, assessed, adjusted, and settled.
• Underwriting Basics – The principles of evaluating risk, determining premiums, and policy issuance.
• Operational Efficiency – How global service hubs optimize these insurance processes using technology and standardized workflows.
• Regulatory Awareness – A high-level understanding of compliance and data security in the insurance sector.

Example questions or scenarios:

• "Walk me through the lifecycle of a Property & Casualty claim."
• "How would you approach optimizing a bottleneck in the underwriting approval process?"
• "What are the key differences between commercial and personal lines of insurance?"

Behavioral Poise and Confidence

Consultants at AIG frequently interface with senior leaders and global stakeholders. Therefore, how you answer questions is evaluated just as rigorously as what you say. Interviewers are actively looking for candidates who do not get nervous and who can be themselves while maintaining a professional edge. Strong performance looks like a calm, structured, and self-assured conversation.

Be ready to go over:

• Handling Ambiguity – Navigating situations where requirements are unclear or stakeholders are misaligned.
• Pushback and Persuasion – Defending your recommendations while remaining collaborative.
• Self-Awareness – Honestly discussing past failures and the specific lessons you extracted from them.

Example questions or scenarios:

• "Tell me about a time you had to present a difficult recommendation to a senior stakeholder."
• "Describe a situation where you felt overwhelmed by a project's complexity. How did you maintain your composure and deliver?"
• "How do you build trust with a team you have never met in person?"

Scenario-Based Problem Solving

AIG needs Consultants who can parachute into broken processes and map out a route to efficiency. You will be evaluated on your logical structuring and your ability to ask the right clarifying questions. Strong performance involves breaking a large, messy problem into manageable, actionable steps.

Be ready to go over:

• Process Mapping – Identifying current state (As-Is) and designing future state (To-Be) workflows.
• Root Cause Analysis – Moving past symptoms to find the actual operational breakdowns.
• Metrics and KPIs – Defining how success is measured once a new process or solution is implemented.

Example questions or scenarios:

• "If a regional team reports that their policy issuance time has doubled, how would you investigate the root cause?"
• "Walk me through how you gather requirements for a new operational dashboard."
• "How do you prioritize competing requests from two different business units?"

5. Key Responsibilities

As a Consultant at AIG PC Global Services, your daily routine revolves around driving operational excellence and strategic alignment within the Property & Casualty business. You are responsible for analyzing existing business processes, identifying areas for optimization, and partnering with cross-functional teams to implement scalable solutions. This often involves gathering complex requirements from global business units and translating them into actionable project plans or technical specifications.

Collaboration is at the heart of this role. You will frequently act as the liaison between the business stakeholders—such as underwriting managers and claims directors—and the technical or operational execution teams. You will facilitate workshops, lead status meetings, and present data-driven recommendations to ensure that projects align with AIG's broader strategic goals.

Furthermore, you will drive specific initiatives related to process standardization, digital transformation, or regulatory compliance. Whether you are helping to roll out a new claims management platform or streamlining a legacy underwriting workflow, your deliverables will include process maps, business requirement documents (BRDs), and performance dashboards that provide visibility to senior leadership.

6. Role Requirements & Qualifications

To be competitive for the Consultant position, your profile should demonstrate a strong mix of analytical capability, industry context, and exceptional communication skills.

• Must-have skills – Exceptional verbal and written communication, strong foundational knowledge of the insurance industry (specifically P&C), proven experience in business analysis or process optimization, and the ability to confidently manage stakeholder relationships.
• Experience level – Typically requires 3 to 7 years of experience in consulting, business analysis, or operational strategy, preferably within the financial services or insurance sectors. Experience working in a global, matrixed organization is highly valued.
• Soft skills – Unshakeable confidence, executive presence, adaptability, and a collaborative mindset. The ability to remain calm and structured during interviews is a direct proxy for how you will handle job stress.
• Nice-to-have skills – Familiarity with specific insurance core systems (like Guidewire or Duck Creek), experience with Agile methodologies, and proficiency in data visualization tools (like Tableau or PowerBI).

7. Common Interview Questions

The questions below are representative of what candidates face during the AIG PC Global Services interview process for the Consultant role. While you should not memorize answers, use these to practice structuring your thoughts, projecting confidence, and weaving in your insurance domain knowledge.

General Insurance and Domain Knowledge

These questions test your foundational understanding of the environment in which AIG operates.

• What do you understand about Property & Casualty insurance?
• Can you explain the difference between a broker and an underwriter?
• Walk me through the basic lifecycle of an insurance policy from quote to issuance.
• How do you think global services hubs add value to a massive insurer like AIG?
• What current trends do you see impacting the commercial insurance industry today?

Behavioral and Stakeholder Management

These questions assess your executive presence, confidence, and how you navigate the human element of consulting.

• Tell me about a time you had to convince a reluctant stakeholder to adopt a new process.
• Describe a situation where you made a mistake on a project. How did you handle it?
• How do you ensure clear communication when working with distributed, global teams?
• Tell me about a time you had to say "no" to a client or senior manager.
• How do you manage your nerves and stay focused when presenting to an executive audience?

Problem Solving and Process Improvement

These questions evaluate your analytical mindset and your ability to structure ambiguous operational challenges.

• Walk me through your approach to gathering requirements for a process you know nothing about.
• If we need to reduce the turnaround time for claims processing by 15%, where would you start looking for inefficiencies?
• How do you define and measure the success of a newly implemented process?
• Describe a time you used data to solve a complex business problem.
• How do you prioritize your tasks when multiple critical projects demand your attention simultaneously?

8. Frequently Asked Questions

Q: How difficult is the interview process for this role? The difficulty is generally considered average. The process is not designed to trick you with complex technical puzzles. Instead, it relies on conversational interviews where your confidence, clarity, and foundational understanding of the insurance domain are the true tests.

Q: How much preparation time is typical? Most candidates spend 1 to 2 weeks preparing. Dedicate half of your time to brushing up on P&C insurance concepts and AIG's market position, and the other half to practicing behavioral answers out loud to ensure a smooth, confident delivery.

Q: What differentiates successful candidates from the rest? Successful candidates treat the interview like a consulting engagement. They remain incredibly composed, do not let nerves show, and proactively use basic insurance terminology to prove they understand AIG's core business. Confidence is just as important as competence here.

Q: What is the culture and working style like for this role? The environment is professional, matrixed, and highly collaborative. As part of a Global Services hub (such as the Goregaon office), you will be working closely with international teams, requiring flexibility with time zones and a strong appreciation for cross-cultural communication.

Q: What is the typical timeline from the initial screen to an offer? The process usually spans 2 to 4 weeks. AIG generally moves at a steady pace, but timelines can occasionally stretch depending on the availability of senior global stakeholders required for final sign-offs.

9. Other General Tips

• Project Unwavering Confidence: The most consistent feedback from successful candidates is to simply "be confident and don't get nervous." Take deep breaths, speak at a measured pace, and remember that the interviewers want you to succeed.
• Brush Up on P&C Basics: Even if you are not an insurance expert, knowing the basic terminology (premiums, claims lifecycle, underwriting, loss ratio) shows that you have done your homework and understand AIG's core business.
• Use the STAR Method: Structure your behavioral answers using Situation, Task, Action, and Result. This prevents rambling and ensures you highlight the specific business impact you achieved.
• Treat the Interview as a Conversation: A Consultant must build rapport quickly. Smile, engage actively with your interviewers, and ask insightful questions at the end of the session to demonstrate your strategic mindset.
• Embrace Your Authentic Self: Candidates are explicitly advised to "be yourself." Do not try to adopt a persona you think AIG wants; instead, showcase your genuine professional style and problem-solving approach.

10. Summary & Next Steps

Securing a Consultant role at AIG PC Global Services is an excellent opportunity to position yourself at the intersection of global business operations and strategic transformation. The work you do will directly influence how one of the world's largest insurers manages risk, serves its policyholders, and optimizes its internal machinery. It is a role that demands both intellectual agility and exceptional interpersonal skills.

To succeed, remember that your preparation must go beyond simply reviewing your resume. Take the time to internalize the basics of Property & Casualty insurance so you can speak the language of the business. Just as importantly, practice your delivery. The interview panel is looking for a confident, composed professional who can navigate ambiguity without getting flustered. Trust in your experience, keep your answers structured, and step into the interview ready to have a peer-to-peer conversation.

This compensation data provides a baseline expectation for the Consultant role, though actual offers will vary based on your specific location, years of experience, and performance during the interview process. Use this information to anchor your expectations and ensure you are prepared for compensation discussions when the time comes.

You have the skills and the background to excel in this process. For more detailed interview insights, mock questions, and strategic resources, continue exploring Dataford to refine your preparation. Stay confident, be yourself, and good luck with your interviews at AIG!