EXL Service Consultant interview experience

After the initial step, my interview day focused on walking through my background and projects, and then moving into case-style questions, guesstimates, and puzzles. The questions weren’t random; they were all aimed at how I reasoned through messy, real-world scenarios.

One of the hardest moments was a case where I had to think through increasing sales when foot traffic and web traffic were high but sales weren’t following the same trend. I had to explain my reasoning clearly, not just give an answer. There were also guesstimate and puzzle components, and at points I felt like the