EXL Service Consultant interview experience

Got offer

Medium

Negative

London, EnglandPosted Jun 2026 · Candidate report, summarized by Dataford

My EXL process started with a strong signal: after an interview day, they offered me a job and I accepted it.

Right after that, they put the offer on pause, then told me I needed to interview for a different team.

I went through the next interview for the new team, but after that point the communication fell apart. The team ended up ghosting me, and the whole sequence felt like I was left hanging after already committing to the first offer.

The difficulty wasn’t the technical part; the real problem was the lack of follow-through and the way the decision kept shifting. I ended up experiencing one of the most unsettling processes I’d ever had with a company. What I took away was that even after a

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