What is a UX/UI Designer at Zendesk?
At Zendesk, design is central to making complex customer service workflows feel simple, intuitive, and human. The UX/UI Designer—often hired at senior levels as a Senior Product Designer—is responsible for shaping the tools that millions of support agents, system administrators, and end-users interact with daily. The role demands a balance of deep systems thinking and exceptional interaction design to ensure that highly technical operations remain accessible and efficient.
You will contribute to core product offerings such as Zendesk Support, Zendesk Chat, and Zendesk Guide, alongside emerging AI-powered workspace tools. Your designs must scale across diverse customer bases, from small startups to massive global enterprises. By transforming complex data orchestration, ticket routing, and communication channels into seamless user journeys, your work directly influences customer satisfaction and operational efficiency worldwide.
This position requires close collaboration within cross-functional triads of product managers, engineers, and user researchers. You will leverage and contribute to Garden, Zendesk's proprietary open-source design system, to build cohesive and accessible experiences. If you thrive on solving ambiguous enterprise challenges and have a passion for high-fidelity craft, this role offers an incredibly impactful platform.




