Be ready to go over:

• Active Listening – Clarifying the prompt, asking scoping questions, and defining user personas before drawing anything.
• Structured Ideation – Breaking down the interface into logical components and user flows.
• Technical Feasibility – Discussing design tradeoffs with an engineering mindset.
• Advanced concepts (less common) – Designing for multi-device experiences or responsive layouts in real-time.

Example scenarios:

• Designing an interface for a hypothetical smart-office dashboard.
• Creating a collaborative document-editing tool for sales teams.

Product Strategy & Leadership

This conversation, often conducted with the VP of Product Management or Head of Product, focuses on how you think as a product strategist. The interviewer will pose hypothetical scenarios to see how you align design solutions with overarching business objectives.

Be ready to go over:

• Business Acumen – Demonstrating an understanding of B2B SaaS business models, user retention, and conversion metrics.
• Feature Prioritization – Explaining how you decide what to build first when resources are constrained.
• Strategic Vision – Showing how design can drive product innovation rather than just supporting engineering requirements.
• Advanced concepts (less common) – Market differentiation through design and analyzing competitor UX landscapes.

Example scenarios:

• Discussing how to design a product that encourages users to adopt a new, unfamiliar workflow.
• Exploring how design decisions can directly impact customer churn rates.

As a UX/UI Designer at Outreach, your day-to-day work will be highly collaborative and dynamic. You will be embedded within a product squad, working alongside product managers, engineering leads, and user researchers to drive features from concept to launch.

• End-to-End Product Design – You will own the entire design process for your product area, including user research, wireframing, high-fidelity UI design, prototyping, and developer handoff.
• Design System Stewardship – You will actively use and contribute to the Mercury design system, ensuring visual consistency across the entire platform while helping the system evolve.
• Cross-Functional Collaboration – You will partner with product managers to define product requirements and with engineers to ensure your designs are implemented to a high standard of quality.
• User Advocacy – You will conduct user testing, analyze feedback, and advocate for the user's needs in product roadmapping discussions.

To be competitive for this role at Outreach, you must demonstrate a strong background in enterprise SaaS design and a highly collaborative working style.

• Must-have skills

  • Proven experience designing complex, data-dense web applications (preferably B2B SaaS).
  • A strong portfolio demonstrating end-to-end UX process, interaction design, and high-fidelity visual design.
  • Proficiency in Figma and modern prototyping tools.
  • Excellent communication skills and the ability to articulate design decisions to cross-functional stakeholders.
  • Experience working with and contributing to established design systems.

• Nice-to-have skills

  • Experience designing for sales technology or CRM platforms.
  • Basic understanding of front-end development (HTML/CSS/JS) to facilitate smoother engineering handoffs.
  • Experience conducting formal user research and usability testing sessions.

Q: How long does the entire interview process typically take? The process generally takes between 4 to 8 weeks from the initial application to the final decision. This timeline can vary depending on candidate availability, team scheduling, and the speed of the take-home design challenge evaluation.

Q: What is the company culture and work-life balance like for the design team? The culture is highly collaborative, passionate, and fast-paced. Because the company is aggressively growing and scaling its product roadmap, team members have noted that there are periods of high intensity where late nights are required to stay ahead of development cycles.

Q: How heavily is the take-home design challenge weighted? The design challenge is a critical component of the evaluation. It serves as the foundation for your onsite presentation and allows the team to assess your structured thinking, visual craft, and ability to handle product complexity.

Q: Is the whiteboard challenge conducted on a physical whiteboard or digitally? For remote interviews, the whiteboard challenge is conducted virtually in Figma. You will be expected to use Figma as a digital whiteboard to sketch flows, map out ideas, and collaborate in real-time with your interviewer.

• Protect your time on the design challenge: While the brief may suggest a short exploration, candidates frequently spend significant time on this stage. Focus on showing a clear, logical thought process and solid wireframes rather than over-polishing visual details if time is limited.
• Prepare for the product demo: Take the product demo session seriously. It is not just an informational meeting; it is your chance to gather valuable context about the platform's constraints and user workflows, which you can directly apply to your design challenge.
• Show, don't just tell, your collaboration style: During your portfolio review and whiteboard session, explicitly mention how you work with developers. Explain how you negotiate technical constraints and ensure design quality during implementation.
• Ask about metrics: When presenting your past work, always highlight the business and user metrics you used to measure success. Outreach values designers who understand the business impact of their work.

The UX/UI Designer role at Outreach offers an incredible opportunity to work on highly complex, high-impact design challenges that directly shape the future of sales execution. By simplifying dense workflows and designing intuitive interfaces, you will directly influence the productivity of thousands of enterprise users.

To succeed in this interview loop, focus your preparation on mastering the take-home design challenge, refining your portfolio to highlight your enterprise SaaS experience, and practicing your real-time collaborative design skills for the whiteboard session. Showing a strong alignment with the product's strategic goals and a passion for solving complex interaction challenges will set you apart.

The salary data reflects the competitive compensation packages offered by Outreach for design talent. When evaluating an offer, consider the entire package, including base salary, equity, and benefits, in relation to your experience level and the high-impact nature of the role. For more detailed insights, interview preparation resources, and real candidate reviews, you can explore the extensive community data available on Dataford.