Smartsheet Customer Success Engineer interview experience

Then the process turned confusing in a way that made the whole thing feel high-stakes. I was told to prepare a presentation based on a use case in the Smartsheet platform, but the questions that came up during my presentation expected deeper familiarity than I could reliably have without working there.

When I presented, the panel also asked hypothetical follow-ups where different interviewers seemed to want different answers. The atmosphere felt like it could swing quickly depending on what they wanted to hear. I remember feeling thrown off by how hard they leaned into platform specifics