Smartsheet Customer Success Engineer interview experience

I had a recruiter screen, then a hiring manager conversation, followed by three 30-minute team interviews. The scheduling and flow were smooth, and the people I spoke with seemed genuinely engaged—they even offered tips for what to expect next, which made me feel comfortable.

After I got through that loop, communication broke down. I was left hanging by the recruiter and ultimately learned they’d moved on to someone further in the process, and there was no real closure even though the interviews themselves had felt friendly.

Another time, the same pattern happened: I met with the recruiter,