ServiceNow·Customer Success Engineer

ServiceNow Customer Success Engineer interview experience

No offer

Medium

Negative

Washington, DCPosted Jun 2025 · Candidate report, summarized by Dataford

I started with a recruiter interview and then moved into two separate interviews with team members.

The recruiter call was followed by a hiring manager conversation that was productive, and I walked away feeling like the fit conversation was actually going somewhere.

The next interview, though, was with a senior CSM and it didn’t go well for me. The questions felt terrible and didn’t land in a way that helped me demonstrate my best thinking. After that, I expected at least some follow-up, but what I got afterward was just generic, auto-style communication a month later.

I wasn’t offered the role. The hardest part wasn’t only the rejection; it was that the process felt inconsistent—good

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