ServiceNow Customer Success Engineer interview experience

The process felt thoughtful and well coordinated, and I made it through to the final round after presenting a detailed deck and participating in several interviews. Communication stayed consistent and the team seemed engaged.

What ultimately didn’t work was the final decision. I was told that some of my answers came across as “too rehearsed,” even though I felt like I was being authentic and present. That feedback was hard to absorb because I had a long track record in Customer Success—over six years, a 97% CSAT across my portfolio, and experience training teams and communicating clearly