ServiceNow Customer Success Engineer interview experience

They also pulled in some basic Linux commands, and it felt like they wanted to see whether I could interpret and reason about small requirements without getting stuck.

In the second interview, the focus shifted more toward customer-facing experience. They asked how I handled difficult situations and seemed interested in whether I could pick a sensible approach to address problems. I also had to walk through the most challenging problem-solving experience I’d been through, and they clearly wanted to hear how I thought through it rather than only what the end result was.

I didn’t get the role