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Zendesk Interview Questions

The questions to prepare for Zendesk interviews, across all roles. Questions from real interview reports rank first. Updated weekly.

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1
CodingStart here. 6 questions · ~56 min
Merge Two Sorted ArraysEasy
Practice

Merge two sorted arrays into one sorted array using a two-pointer linear scan.

ArraysSortingTwo PointersZendesk
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2
Pipelines6 questions · ~56 min
Data Quality in ETL PipelinesEasy

Approach for maintaining data quality and integrity across ETL pipelines.

IdempotencyData ModelingQualityZendesk
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3
Execution6 questions · ~56 min
Handle Scope Creep Mid-ProjectMedium

Explain how you would manage scope creep without damaging stakeholder trust or putting delivery at risk.

Trade-offsRisk AssessmentScope ManagementZendesk
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4
Metrics5 questions · ~47 min
Project Health KPI ReportingMedium

Define a project health KPI framework and tailor reporting for executives and client sponsors.

project healthkpi hierarchyreportingZendesk
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5
Strategy6 questions · ~56 min
Upsell Strategy Within Consulting EngagementsMedium
Recently asked

Framework for finding credible upsell opportunities inside an active consulting engagement while staying anchored in customer value and ROI.

Business AcumenGrowth Strategyclient expansionZendesk
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6
SQL & Data Manipulation5 questions + 3 drills · ~77 min
SQL vs NoSQL DifferencesEasy

Tests foundational database knowledge and when to choose each type.

JoinsData WranglingZendesk
Monthly Sales Trends by CategoryMedium
Practice
Practice drill

Aggregate monthly sales by product category and use LAG to calculate month-over-month changes.

InfrastructureToolsData WranglingTotal Wine & MoreInc.Benjamin Moore
Contact Center Agent Performance MetricsHard
Practice
Practice drill

Compute daily agent call KPIs and SLA using joins, aggregations, and window ranking in a contact center model.

ETLAggregationsData ModelingADP
Resolve Conflicting Customer AttributesMedium
Practice
Practice drill

Use joins, CTEs, and row ranking to resolve conflicting customer profile values across ACME House systems.

JoinsData WranglingQualityRamsey SolutionsACME House
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7
More topics16 questions · ~150 min
Define MVP for AI Creation FeatureMedium
Recently asked

Define an MVP for a new AI-powered creation feature that proves user value quickly without overbuilding the first release.

Feature PrioritizationMVPProduct VisionZendesk
Generative AI for Support AssistMedium

Tests applied ML system design for augmenting Zendesk support workflows with AI recommendations.

Feature DriftModel Servinggenerative aiZendesk
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The finish line: interview-readyComplete all 50 questions plus 3 hands-on drills to finish this plan.