What is a Consultant at The Auto Club Group?
The Consultant role—specifically the Leisure Air Desk Travel Consultant—at The Auto Club Group is a critical, member-facing position designed to deliver exceptional travel planning services to AAA members. As one of the largest AAA clubs in North America, The Auto Club Group relies on its consultants to act as trusted advisors who turn travel dreams into seamless realities. This role is highly impactful because you are responsible for managing complex flight itineraries, navigating airline ticketing rules, and providing peace of mind to travelers when plans change unexpectedly.
Operating in a fast-paced, high-volume environment, a Consultant must balance technical precision with warm, empathetic customer service. You will work on the front lines of member retention and satisfaction, directly influencing how members perceive the AAA brand. Whether you are booking a multi-city international leisure flight or resolving a ticketing crisis, your expertise in air travel rules and your dedication to service excellence will make a tangible difference in the lives of the members you serve.
This position is particularly exciting for individuals who possess a genuine passion for travel and a deep curiosity about global destinations. At The Auto Club Group, you are not simply processing transactions; you are cultivating relationships and leveraging your own travel insights to design memorable experiences. For those with strong industry knowledge and a resilient work ethic, this role offers the autonomy of a remote workspace combined with the robust support and reputation of a premier national organization.
