As a Project Manager at TELUS Digital, your day-to-day responsibilities will revolve around executing complex digital initiatives while maintaining clear communication across all levels of the organization. You will act as the central point of contact for your projects, ensuring that all teams remain aligned and focused on delivery.

Your primary responsibilities will include:

• Project Planning & Execution – Defining project scope, creating detailed work breakdown structures, and managing end-to-end execution using Agile or hybrid methodologies.
• Stakeholder Communication – Facilitating regular progress updates, managing expectations, and presenting project status, risks, and health metrics to leadership and cross-functional partners.
• Cross-Functional Collaboration – Working closely with site engineers, software developers, product owners, and business analysts to resolve dependencies and remove blockers.
• Risk & Issue Management – Proactively identifying potential project risks, developing robust mitigation plans, and resolving active issues before they impact project timelines.
• Change Management – Planning and executing transition strategies to ensure smooth adoption of new digital tools, platforms, or processes by internal teams and external customers.

To be competitive for a Project Manager position at TELUS Digital, you must demonstrate a strong balance of structured methodology, technical literacy, and exceptional communication skills.

Must-Have Skills & Qualifications

• Proven PM Experience – Typically 3 to 7+ years of experience managing complex digital, software, or telecom projects, preferably in an enterprise environment.
• Methodology Mastery – Deep practical knowledge of Agile, Scrum, and Waterfall frameworks, with the ability to adapt your approach to the needs of the project.
• Advanced Presentation Skills – Exceptional proficiency in building clear, professional, and data-driven presentations (such as PowerPoint) to communicate complex plans to stakeholders.
• Analytical & Detail-Oriented Mindset – Strong capability to build, track, and defend detailed project budgets, resource matrixes, and delivery timelines.

Nice-to-Have Skills & Qualifications

• Industry Certifications – PMP (Project Management Professional), CAPM, CSM (Certified ScrumMaster), or PROSCI Change Management certifications.
• Domain Expertise – Prior experience working within the telecommunications sector, digital agency environments, or healthcare technology (TELUS Health).
• Emerging Tech Familiarity – Conceptual or hands-on experience with Robotic Process Automation (RPA), cloud migrations, or data analytics initiatives.

Q: How difficult is the Project Manager interview process at TELUS Digital? A: The difficulty is generally rated as average to difficult. While the initial rounds are straightforward behavioral conversations, the case study presentation and panel interviews are highly rigorous and require deep preparation.

Q: What is the presentation round like? A: You will be asked to prepare a PowerPoint deck based on a specific prompt (e.g., a project plan or an RPA implementation strategy). You will present this to a panel of 3 to 5 team members, who will then ask highly detailed questions about your timelines, assumptions, and charts.

Q: How long does the entire hiring process take? A: The process typically takes between 3 to 5 weeks from the initial recruiter screen to the final decision. Some candidates have reported slower communication during peak hiring seasons, so proactive follow-up is recommended.

Q: Do I need a technical engineering background for this role? A: No, but you must be highly tech-literate. You will frequently collaborate with site engineers and technical teams, so you must be comfortable understanding technical dependencies and translating them into business terms.

• Research TELUS's Product Lines – Do not walk into the interview assuming you only need to know general project management. Research TELUS Digital's active business areas, digital transformation goals, and healthcare initiatives. Failing to speak intelligently about their product lines is a common reason candidates get rejected.
• Prepare for Panel Dynamics – You may face a panel interview with up to 5 interviewers simultaneously. Do not let this intimidate you. Address each question directly, maintain eye contact (or focus on your camera if remote), and treat the panel as a collaborative working session.
• Master Your Presentation Details – If you are asked to prepare a case study, know your slides inside and out. Be ready to explain the exact logic behind every timeline milestone, budget estimate, and risk rating you include.
• Emphasize Time Management – Throughout your behavioral answers, highlight your structured approach to time management. Use frameworks like the STAR method (Situation, Task, Action, Result) to prove how you deliver projects on time under pressure.

The Project Manager role at TELUS Digital is an exceptional opportunity to drive high-impact digital initiatives at an enterprise scale. By successfully navigating this interview process, you will prove your ability to lead cross-functional teams, manage complex project lifecycles, and deliver seamless digital experiences that impact millions of users.

To maximize your chances of success, focus your preparation on mastering your case study presentation, deeply researching TELUS's product lines, and refining your behavioral stories to highlight your structured approach to time management and stakeholder communication. With focused preparation and a clear, data-backed delivery, you can stand out as a top-tier candidate.

For more detailed interview insights, company-specific preparation tools, and real candidate experiences, continue exploring resources on Dataford to give yourself a competitive edge.

The salary data above represents the typical compensation ranges for project coordination and management roles within the organization. When preparing your salary expectations for the recruiter screen, consider your location, experience level, and the specific division (such as TELUS Health) you are targeting, as specialized domains often command compensation toward the higher end of the spectrum.