What is a Operations Manager at Suntrust Investment Services?
The Operations Manager at Suntrust Investment Services is a critical leadership role that bridges the gap between operational excellence and sales performance within our retail financial branches. Unlike traditional, back-office operational roles, an Operations Manager in this environment is deeply embedded in the daily retail flow. You are responsible for ensuring strict regulatory compliance, managing risk, and maintaining flawless administrative execution, while simultaneously driving branch sales activities and coaching team members in real-time.
In this role, your impact is measured by both the operational integrity of the branch and its ability to meet growth targets. You will lead, mentor, and mobilize a team of financial professionals, ensuring they deliver exceptional customer service while adhering to industry regulations. Because a significant portion of your day is dedicated to client-facing and sales-driving activities, you must possess a unique blend of analytical discipline, leadership capability, and relationship-building skills.
Ultimately, the Operations Manager ensures that Suntrust Investment Services delivers a secure, compliant, and highly productive environment for our clients. Whether you are resolving complex service recovery issues or coaching a team member on cross-selling investment products, your leadership directly influences the branch's reputation, regulatory standing, and overall financial success.

