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Prioritizing Operational Improvements

MediumProduct Sense00:00
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Your question is Prioritizing Operational Improvements. Take a moment with it on the right.

Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).

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Problem

What customer or branch needs should drive prioritization of operational improvements in a retail financial center at Suntrust Investment Services?