1. What is a User Experience Researcher at Skip?
As a User Experience Researcher at Skip, you serve as the voice of the customer within a fast-paced, high-volume delivery ecosystem. Your primary mission is to bridge the gap between user needs and product strategy, ensuring that every feature we ship—from rider interface improvements to courier app optimizations—is grounded in empirical data rather than assumptions.
This role is critical to Skip because our business relies on seamless, intuitive digital experiences that connect millions of users with local restaurants and services. You will be expected to influence product roadmaps by translating complex behavioral data and user feedback into actionable insights. Success in this role requires a balance of rigorous methodological discipline and the agility to work within a dynamic, competitive market.

