What is a User Experience Researcher at Mews?
As a User Experience Researcher at Mews, you act as the bridge between the complex, fast-paced world of hospitality technology and the humans who navigate it. Your primary mission is to provide deep, actionable insights that shape the product roadmap, ensuring that Mews delivers intuitive, efficient solutions for hoteliers and guests alike. This role is critical because Mews operates in a highly competitive and evolving industry where user experience is a key differentiator.
You will work closely with product managers, designers, and engineers to translate ambiguous problems into clear research opportunities. Whether you are conducting generative research to uncover new user needs or evaluative testing to refine specific features, your work directly influences the strategic direction of the platform. You can expect a role that demands both intellectual rigor and a pragmatic, hands-on approach to problem-solving.
Success in this position requires more than just technical methodology; it requires the ability to influence stakeholders and build a research-led culture. You will be expected to advocate for the user while balancing the fast-moving, commercial realities of a global technology company. It is a high-impact role for a researcher who thrives on complexity and wants to see their findings translated into real-world software improvements.

