As a Business Analyst at Sedgwick, your day-to-day work will be dynamic and highly collaborative. You will be responsible for ensuring that technology initiatives deliver tangible value to the business and its clients.

Your primary responsibilities will center around three main areas:

First, you will lead the elicitation and analysis of business requirements. This involves facilitating workshops with subject matter experts, analyzing current-state workflows, and designing optimized future-state processes. You will translate these insights into clear technical specifications, ensuring that the development team has a complete understanding of the business goals.

Second, you will actively support the software development lifecycle. You will collaborate closely with product managers to prioritize the product backlog, clarify requirements for developers during sprint planning, and assist quality assurance teams in creating comprehensive test cases.

Third, you will play a key role in change management and user acceptance testing (UAT). You will help coordinate UAT sessions with business users, document feedback, and ensure that any identified issues are resolved before software releases. Additionally, you may assist in creating user training materials and documentation to support the rollout of new system features.

To be competitive for the Business Analyst position at Sedgwick, you should possess a solid foundation of professional experience, analytical skills, and technical tools.

• Must-have skills – Strong experience in requirements elicitation, business process modeling, and writing detailed functional specifications. Excellent verbal and written communication skills are mandatory, as is proficiency with standard office productivity and collaboration suites.
• Nice-to-have skills – Experience writing basic SQL queries for data analysis. Familiarity with agile project management tools like Jira and Confluence, or visual modeling tools like MS Visio or Lucidchart. Prior experience working within the insurance, third-party administration (TPA), or healthcare sectors is highly advantageous.
• Experience level – Typically requires a bachelor's degree in business, information systems, or a related field, along with 2 to 5 years of professional experience working as a business analyst or in a similar analytical capacity.
• Soft skills – Exceptional attention to detail, a proactive and self-motivated work ethic, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Q: How technical do I need to be for this role? A: You do not need to be a software developer, but you must be comfortable discussing technical concepts. Understanding relational databases, basic SQL, APIs, and the software development lifecycle (SDLC) is highly valued and will make your daily collaboration with engineering teams much smoother.

Q: What is the typical timeline for the hiring process? A: The duration of the hiring process can vary. While some candidates experience a rapid turnaround, others report that the process can take several weeks from the initial application to a final offer. It is best to remain proactive and maintain open communication with your recruiter.

Q: What is the purpose of the personality or cognitive assessment? A: Sedgwick utilizes these assessments to gain insight into your natural working style, problem-solving approach, and how you collaborate within a team. There are no "right" or "wrong" answers; the goal is to ensure a mutually beneficial fit for both you and the organization.

Q: Is there opportunities for remote or hybrid work? A: Sedgwick offers various work arrangements depending on the specific team, role, and location. Many business analyst positions support hybrid or fully remote schedules, which will be discussed during your initial HR screening.

To maximize your performance throughout the interview process, keep these practical, insider tips in mind:

• Showcase Your SQL Knowledge: Even though SQL is not always a strict dealbreaker, having even basic querying skills is highly valued. Be sure to highlight any database experience you have on your resume and during your conversations.
• Master the STAR Method: When answering behavioral questions, structure your responses using the Situation, Task, Action, and Result framework. Keep your answers concise, focusing heavily on the specific actions you took and the measurable impact of those actions.
• Be Prepared to Follow Up: Communication styles can vary across different recruiting teams. If you do not hear back within the promised timeframe after an interview, do not hesitate to send a polite, professional follow-up email to your recruiter to check on your status.

• Highlight Domain Experience: If you have prior experience in insurance, risk management, claims administration, or healthcare, make sure to emphasize it. Understanding the industry terminology and workflows will significantly shorten your onboarding curve and is highly attractive to hiring managers.
• Demonstrate Active Listening: During your interviews, practice active listening. Take a moment to pause and collect your thoughts before answering complex questions, and ask clarifying questions if a scenario presented to you is ambiguous. This demonstrates the exact analytical behavior required of a successful analyst on the job.

The Business Analyst position at Sedgwick is an exceptional opportunity to drive meaningful change within a global organization that impacts millions of lives daily. By acting as the bridge between business strategy and technical execution, you will help shape the tools and platforms that define the future of risk and claims management.

As you prepare for your interviews, focus on demonstrating a strong balance of structured problem-solving, clear communication, and technical curiosity. Take the time to refine your storytelling around requirements gathering, brush up on your SQL and data fundamentals, and practice articulating your experiences with clarity and confidence.

The compensation details shown above provide a realistic picture of the earning potential for this role. When evaluating an offer, remember to consider the complete rewards package, including comprehensive health benefits, retirement plans, and the professional growth opportunities that come with working at an industry leader. For further insights, real candidate reviews, and additional interview preparation resources, you can explore more on Dataford to help you put your best foot forward. Good luck with your preparation—you have all the tools you need to succeed.