What is a Business Analyst at Sedgwick?
At Sedgwick, a global leader in technology-enabled risk, benefits, and integrated business solutions, the Business Analyst plays a pivotal role in driving operational efficiency and system optimization. You will act as the critical bridge between business stakeholders—such as claims administrators, client program managers, and operations leaders—and the technical teams responsible for building and maintaining Sedgwick's industry-leading proprietary software. Your primary responsibility is to translate complex claims processing workflows and client requirements into clear, actionable technical specifications.
The impact of a Business Analyst at Sedgwick is immense. Because the company handles millions of claims annually across multiple insurance lines, the systems you help design and refine directly affect how quickly and accurately individuals receive benefits during critical life events. You will work within product spaces that handle large-scale data processing, client reporting dashboards, and claim intake portals, making your attention to detail and ability to untangle ambiguous business needs essential to the company's daily success.
To thrive in this role, you must possess a unique blend of analytical curiosity, structured thinking, and empathy. You are not just documenting what stakeholders ask for; you are actively analyzing their underlying pain points to propose more efficient, scalable solutions. This requires a strong understanding of business process modeling, data flows, and modern software development lifecycles.