What is a Customer Success Engineer at Omada Health?
The Customer Success Engineer at Omada Health is a highly strategic, hybrid role that sits at the intersection of enterprise technology, data analytics, and client relationship management. Omada Health delivers personalized, virtual care programs for chronic conditions like diabetes, hypertension, and musculoskeletal issues to millions of members. In this role, you are the technical champion responsible for ensuring that enterprise clients—ranging from major health plans to Fortune 500 employers—can seamlessly integrate, launch, and scale these clinical programs.
Your day-to-day impact is directly tied to member enrollment and program efficacy. When a new enterprise client signs on, you lead the technical onboarding, which includes configuring complex data exchanges, establishing secure single sign-on (SSO) pipelines, and setting up automated member eligibility files. By solving complex integration bottlenecks and translating technical telemetry into clear clinical and business outcomes, you ensure that Omada Health can deliver on its promise of long-term health behavior change.
What makes this position both challenging and deeply rewarding is its scale and cross-functional influence. You are not just troubleshooting data pipelines; you are partnering with Customer Success Managers (CSMs), product teams, and clinical operations to prove the financial and medical ROI of Omada Health's pilots. Your ability to translate raw data into a compelling expansion strategy directly drives the company's enterprise revenue and clinical footprint.
