What is an Operations Manager at Niantic?
The Operations Manager at Niantic plays a pivotal role in overseeing and optimizing operational processes that enhance user engagement and game performance. This position is crucial for ensuring that the operational backbone of Niantic’s innovative products, such as Pokémon GO and Harry Potter: Wizards Unite, runs smoothly and efficiently. You will be instrumental in driving initiatives that bridge various departments, including engineering, product, and customer support, contributing to the seamless execution of in-game events and player engagement strategies.
As an Operations Manager, you will directly impact how players interact with Niantic's games, ensuring a stable and enjoyable user experience. The role entails managing operational events, analyzing player behavior, and optimizing processes based on data-driven insights. With the increasing complexity of augmented reality experiences, your contributions will shape both the strategic direction of the company and the daily experiences of millions of users worldwide.
This position not only involves strategic thinking but also hands-on management of operational challenges. You will engage with teams across the globe, making the role both dynamic and rewarding. Expect to tackle exciting challenges that arise from scaling operations in a fast-paced gaming environment.



