1. What is a Agentic AI Engineer at Netomi?
The Agentic AI Engineer role at Netomi sits at the cutting edge of autonomous customer service technology. As a member of this team, you are responsible for designing, building, and deploying intelligent agents capable of complex reasoning, multi-step task execution, and seamless integration into enterprise ecosystems. Your work directly impacts how global brands automate sophisticated workflows, moving beyond simple chatbots to true, goal-oriented AI agents.
This position is critical because Netomi is fundamentally shifting the paradigm of customer support from reactive to proactive. You will operate in a high-stakes environment where your code and model configurations directly influence user experience and business efficiency. The role requires a blend of deep technical rigor in machine learning and a strategic product mindset, as you must ensure that your AI agents align with real-world business constraints and human-centric workflows.
Expect to work on challenging problems involving large language model (LLM) orchestration, agentic reasoning loops, and robust evaluation frameworks. You will collaborate closely with cross-functional teams, including product managers and solution engineers, to solve ambiguous, high-impact problems. This is an environment for engineers who are not just interested in model performance, but in the end-to-end reliability and utility of autonomous systems.
