1. What is a QA Engineer at Netomi?
As a QA Engineer at Netomi, you are at the forefront of ensuring the reliability and intelligence of our AI-driven customer service solutions. Your work is critical to our mission of automating customer support through advanced conversational AI, where even minor discrepancies in performance can impact the user experience of global brands. You will be responsible for bridging the gap between complex engineering outputs and seamless end-user interactions.
This role is unique because it demands a hybrid skillset: you must possess the rigorous mindset of a traditional tester while adapting to the non-deterministic nature of AI and Large Language Models (LLMs). You will contribute to a fast-paced environment where your ability to design robust test cases—both for standard software flows and AI model behaviors—directly influences the quality of our product deployments.
