What is an Operations Manager at Maximus?
An Operations Manager at Maximus plays a pivotal role in delivering essential health and human services programs on behalf of government agencies. Maximus operates at a massive scale, managing complex public programs like Medicare, Medicaid, and state-level social services. As an Operations Manager, you are directly responsible for the operational integrity, efficiency, and compliance of these high-volume programs, ensuring that citizens receive critical support without friction.
In this role, your leadership directly impacts both customer service agents and the public. You will oversee multi-channel call centers, manage fluctuating inbound and outbound volumes, and implement strategic training programs to keep your teams agile. The work is fast-paced and highly regulated, requiring a leader who can balance strict government Service Level Agreements (SLAs) with a people-first management style.
What makes this position both challenging and rewarding is the sheer complexity of program execution. You are not just managing daily queues; you are driving rapid program ramp-ups, spearheading cross-training initiatives, and leveraging data to optimize workforce performance. Your success means state and federal programs run smoothly, directly improving the lives of millions of individuals.
