You manage an operations function that supports a broader product and business goal. The team needs a metric structure that makes day to day performance visible, while still linking operational work to customer and company outcomes.
How would you define the KPI hierarchy for an operations team so that team metrics roll up cleanly to business outcomes?
You manage an operations function that supports a broader product and business goal. The team needs a metric structure that makes day to day performance visible, while still linking operational work to customer and company outcomes.
How would you define the KPI hierarchy for an operations team so that team metrics roll up cleanly to business outcomes?
