What is a Project Manager at Jackson Hewitt?
At Jackson Hewitt, a Project Manager plays a critical role in driving key business initiatives, bridging the gap between tax operations, product management, and development teams. The tax preparation industry is highly seasonal and heavily regulated, meaning that project delivery timelines are often unyielding. You will be responsible for ensuring that digital tax products, retail office software, and customer service platforms are fully optimized, tested, and deployed ahead of peak tax season.
Your work will directly impact millions of hard-working Americans who rely on Jackson Hewitt for accurate, timely tax filing. This position requires managing complex, cross-functional dependencies across diverse teams, including software developers, QA managers, and retail operations stakeholders. It is a fast-paced environment where your ability to organize, communicate, and execute under tight regulatory deadlines will directly influence the company’s seasonal success.
To excel as a Project Manager here, you must navigate both structured Agile environments and shifting operational landscapes. Whether you are coordinating with Scrum teams or aligning with executive leadership, your leadership will keep projects on track, ensuring that the company delivers seamless, high-quality tax preparation experiences across all digital and physical channels.
