At Int'l, a Product Manager occupies a critical intersection between world-class digital technology and physical guest experiences. As a global hospitality leader, Int'l relies on its digital product teams to power booking engines, loyalty platforms, mobile guest services, and back-of-house operational tools. Your work as a Product Manager directly influences how millions of travelers interact with the brand daily, making this role both highly visible and strategically vital to the organization's global revenue and customer retention.

The scale of product management at Int'l involves navigating a complex ecosystem of legacy systems, modern mobile applications, and localized digital solutions. PMs here must balance the needs of diverse stakeholders, including corporate executives, property-level operators, franchise owners, and global guests. It is a highly collaborative environment where success is measured not just by shipping code, but by driving guest satisfaction, brand loyalty, and operational efficiency across thousands of properties worldwide.

This role is ideal for product leaders who thrive in matrixed organizations and enjoy solving complex, multi-touchpoint user journeys. Whether you are optimizing the digital check-in process, personalizing search results for loyal members, or managing large-scale platform budgets, your contributions will redefine the future of travel and hospitality technology.

The questions you will face during the Int'l interview process are designed to evaluate your technical aptitude, project execution, financial acumen, and leadership capabilities. These questions are representative of real experiences reported by previous candidates and are structured to test how you navigate real-world hospitality and technology challenges.

Behavioral & Leadership

These questions assess your ability to collaborate across complex teams, resolve conflicts, and lead through influence rather than authority.

• Describe a time you had to manage a difficult stakeholder or team member. How did you align them with your product vision?
• Tell me about a situation where you had to deliver bad news to a business partner or executive. How did you handle the communication?

To succeed in the Int'l interview process, you must demonstrate a balanced skill set that spans business strategy, execution, and relationship building. Prepare to be evaluated on the following core criteria:

Stakeholder Management & Leadership – You must show that you can build consensus across highly matrixed teams, including corporate tech, operations, and franchise owners. Interviewers look for candidates who can influence without authority and communicate complex ideas clearly to diverse audiences.

Execution & Budgeting – Unlike purely tech-focused startups, Int'l places a strong emphasis on project management, resource allocation, and budget tracking. Be ready to discuss how you manage financial constraints, track project delivery, and ensure a strong return on investment (ROI) for your digital initiatives.

Technical & Domain Fluency – While you do not need to write code, you must understand modern digital architectures, APIs, and how software integrates with physical operational environments. Demonstrating an understanding of travel-tech ecosystems and digital guest journeys will set you apart.

Customer-Centric Problem Solving – Every product decision at Int'l must ultimately improve the guest experience or support property staff. You should approach product cases with a deep empathy for the user, balancing user-experience enhancements with business viability.

The interview process for a Product Manager at Int'l typically consists of three main stages designed to assess your technical capabilities, behavioral alignment, and leadership skills. The process is structured to ensure you can handle the scale and collaborative nature of a global enterprise.

The journey begins with an initial recruiter screen, typically lasting 15 to 60 minutes, focusing on your background, career goals, salary expectations, and high-level fit for the role. Following a successful screen, you will move to one or two rounds with the hiring manager. These Teams-based conversations dive deep into your previous product management experiences, technical skills, and how you manage budgets and project timelines. The final stage is a panel interview with cross-functional team members, which heavily emphasizes behavioral questioning and scenario-based problem-solving.

The timeline above outlines the standard progression from your initial application to the final offer stage. Use this visual guide to pace your preparation, ensuring you focus heavily on behavioral preparation and project management examples ahead of the hiring manager and panel rounds. Keep in mind that timelines can vary depending on the specific business unit and location.

Cross-Functional Team & Stakeholder Management

Managing digital products in a global hospitality company requires alignment across dozens of internal and external groups. You will be evaluated on your ability to navigate corporate structures and drive alignment.

Be ready to go over:

• Influence without authority – How you convince cross-functional partners to support your roadmap.
• Franchise and property relations – Balancing global corporate initiatives with the practical needs of individual hotel properties.
• Conflict resolution – Navigating disagreements between engineering, design, and business operations teams.
• Advanced concepts (less common) – Managing vendor relationships and third-party technology integrations.

Example questions or scenarios:

• "How would you handle a situation where a key business stakeholder demands a feature that does not align with your product strategy?"
• "Describe a time you had to coordinate a product release across multiple global teams with different working cultures."

Execution, Delivery & Budgeting

Int'l values product managers who are highly organized and fiscally responsible. You must demonstrate that you can deliver complex products on time and within budget.

Be ready to go over:

• Budget allocation – How you plan, justify, and track spending for your digital product initiatives.
• Agile methodologies – Your experience writing user stories, managing sprints, and collaborating with development teams.
• Risk mitigation – Identifying and addressing bottlenecks before they impact project timelines.

Example questions or scenarios:

• "Walk me through how you managed a budget deficit on a high-priority digital project without compromising on quality."
• "How do you define and track key performance indicators (KPIs) to prove the business value of your product?"

Hospitality-Tech & Guest Experience

Your ability to design seamless digital-to-physical guest journeys is critical for this role.

Be ready to go over:

• Digital guest journey – Understanding how guests interact with booking, loyalty, and in-hotel mobile features.
• Personalization – Using data to tailor the digital experience for different customer segments.
• Operational efficiency – Designing tools that make it easier for hotel staff to deliver exceptional service.

Example questions or scenarios:

• "How would you optimize the mobile booking funnel to increase conversion rates among loyalty members?"
• "Describe how you would design a digital solution to reduce wait times at hotel front desks during peak check-in hours."

As a Product Manager at Int'l, your daily activities will focus on bridging the gap between digital strategy and operational execution. You will be responsible for defining the product vision, translating business objectives into clear technical requirements, and leading cross-functional teams to deliver high-impact digital experiences.

Collaboration is at the heart of this role. You will work closely with software engineers, UX/UI designers, data analysts, and hotel operations teams to ensure your product meets both guest expectations and business goals. Additionally, you will regularly engage with senior leadership and franchise stakeholders to present product roadmaps, justify budget requests, and report on performance metrics.

You will also manage the full product life cycle, from initial discovery and user research through development, launch, and continuous optimization. This includes monitoring analytics, gathering feedback from guests and property staff, and iterating on features to drive engagement, loyalty, and revenue growth.