As a Business Analyst in the Service and Support, Division Stationary Metrology at Hexagon Ab, your day-to-day responsibilities will revolve around operational analysis, process improvement, and cross-functional collaboration. You will serve as a strategic partner to the service management team, helping them optimize resources and improve customer outcomes.

Your primary responsibilities will include:

• Data Analysis & Reporting – Extracting, cleaning, and analyzing operational data from service management systems to identify trends, performance gaps, and opportunities for efficiency gains.
• Process Mapping & Optimization – Documenting current service and support workflows, identifying bottlenecks, and collaborating with technical teams to implement streamlined processes.
• Requirements Gathering – Working closely with service supervisors, field engineers, and customer support representatives to translate their operational needs into clear, actionable technical requirements for IT and system developers.
• KPI Monitoring – Developing and maintaining dashboards and reports that track key performance indicators for the metrology division, ensuring leadership has visibility into service performance.
• Cross-Functional Collaboration – Acting as a liaison between the service division and other business units, ensuring alignment on strategic initiatives and system upgrades.

To be competitive for the Business Analyst position at Hexagon Ab, you must demonstrate a strong foundation in data analysis, excellent communication skills, and a professional demeanor. The requirements are tailored to ensure you can handle both the technical and collaborative aspects of the role.

• Must-have skills & qualifications:

  • Bachelor’s degree in Business Administration, Management Information Systems, Engineering, Data Analytics, or a related field.
  • Proven experience in business analysis, data analysis, or a similar operational role.
  • Strong proficiency in data analysis tools, particularly Microsoft Excel (advanced formulas, pivot tables, modeling).
  • Exceptional verbal and written communication skills, with a demonstrated ability to present data-driven insights to diverse audiences.
  • A highly organized and detail-oriented approach to project management and documentation.

• Nice-to-have skills & qualifications:

  • Experience working within a service, support, or manufacturing operations environment.
  • Familiarity with the metrology industry or high-precision hardware/software ecosystems.
  • Knowledge of SQL, business intelligence tools (such as Power BI or Tableau), or CRM/ERP systems (such as Salesforce or SAP).
  • Experience working in a global, matrixed organization with cross-border teams.

Q: How difficult is the Business Analyst interview at Hexagon Ab? A: Candidates generally describe the interview process as easy to moderate. The technical requirements are straightforward, but there is a very high emphasis on your communication skills, confidence, and how thoroughly you can explain the projects on your CV.

Q: What is the typical timeline for the hiring process? A: The process can be deliberate and sometimes takes more than a month to complete. It typically involves around four rounds of interviews, ranging from initial HR screens to detailed meetings with department supervisors. Patience and consistent follow-up are highly recommended.

Q: How should I prepare my project walkthroughs? A: Ensure you have all details of the projects listed on your CV ready. Be prepared to discuss your specific role, the data tools you used, the challenges you faced, and the ultimate business impact of your work. Keep your academic records and transcripts handy as well.

Q: What is the work culture like for Business Analysts at Hexagon Ab? A: Hexagon Ab is known for a professional, respectful, and collaborative working environment. Supervisors and team leads are highly professional and value structured, data-driven decision-making. The company fosters a supportive atmosphere for continuous learning.

To maximize your chances of success during the Hexagon Ab interview process, consider these practical, insider tips:

• Know your CV inside out: Do not include any project or tool on your resume that you cannot discuss in granular detail. Interviewers will drill down into your academic records and past projects to assess your actual depth of experience.
• Practice active listening: During supervisor rounds, pay close attention to the specific challenges they mention regarding the Service and Support division. Tailor your answers to show how your skills can directly address those pain points.

• Brush up on basic aptitude: Ensure your verbal, written, and logical reasoning skills are sharp. Some rounds may include basic aptitude assessments or scenario-based questions to evaluate your quick-thinking capabilities.
• Show genuine interest in Metrology: Take the time to understand Hexagon Ab's product portfolio, specifically within the Division Stationary Metrology. Demonstrating an understanding of their industrial measurement and sensor technologies will set you apart from generic candidates.
• Follow up professionally: Given the potentially laid-back recruiting practices, sending polite, professional follow-up emails after each round shows your continued enthusiasm and keeps you top-of-mind for the hiring team.

The Business Analyst role within the Service and Support, Division Stationary Metrology at Hexagon Ab is an exceptional opportunity for professionals who want to apply their analytical skills to high-impact, real-world operational challenges. By bridging the gap between technical service delivery and business strategy, you will play a crucial role in maintaining the company's position as a global leader in sensor and software solutions.

To succeed in this interview process, focus your preparation on mastering your project walkthroughs, sharpening your communication skills, and understanding the core operations of service and support divisions. Approach the multi-round process with confidence, thoroughness, and patience.

The salary data shown above reflects the competitive compensation packages offered by Hexagon Ab for analytical roles. When evaluating an offer, consider the entire compensation structure, including base salary, performance bonuses, and the comprehensive benefits package typical of a global technology leader. For more detailed interview insights, salary benchmarks, and preparation resources, you can explore additional candidate experiences on Dataford. Good luck with your preparation!