What is a Customer Success Engineer at Gusto?
At Gusto, a Customer Success Engineer plays a crucial cross-functional role bridging the gap between customer-facing success teams and core product engineering. Gusto serves over 300,000 small businesses nationwide, handling highly sensitive payroll, health benefits, and HR workflows. When complex technical issues, API failures, or integration breakdowns occur, standard support channels are not enough. This is where the Customer Success Engineer steps in to resolve high-priority technical escalations and ensure platform reliability.
You will be responsible for safeguarding the partner and developer ecosystem, helping external platforms integrate seamlessly with Gusto's APIs. Your day-to-day work directly impacts customer retention and partner trust. By resolving critical system blockers and diagnosing complex data discrepancies, you ensure that small business owners can run their payroll and manage their teams without administrative friction.
This position is highly collaborative. You will not only troubleshoot deep technical issues but also translate those challenges into actionable feedback for Gusto's Product Engineering (PE) teams. If you enjoy deep-dive technical debugging, system integration analysis, and advocating for customer success in a fast-paced environment, this role offers an exceptionally high-leverage opportunity to drive product quality.



