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Turn Customer Feedback Into Decisions

EasyProduct Sense00:00
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Welcome to your interview.

The question is on your right: Turn Customer Feedback Into Decisions. Take a moment with it first.

Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.

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Problem

Scenario

You're working on a product with multiple sources of customer feedback, including interviews, support tickets, account conversations, and usage patterns. Different teams are bringing in conflicting requests, and you need a clear way to decide what should influence the roadmap.

Question

How do you incorporate customer feedback into product decisions?