What is a Software Engineer at Gladly?
At Gladly, we are redefining how brands interact with their customers. Unlike legacy customer service platforms that treat customers as ticket numbers, Gladly is built around a single, lifelong conversation thread. This human-centric approach requires a highly sophisticated, real-time infrastructure capable of consolidating voice, email, chat, SMS, and social messaging into a seamless interface. As a Software Engineer, you will be responsible for building, scaling, and maintaining the core services that power this unified platform.
The impact of this role is immediate and far-reaching. You will work on highly concurrent systems, real-time data synchronization, and robust APIs that handle millions of customer interactions daily. Whether you are optimizing backend data pipelines in Go, designing intuitive frontend components in React, or architecting reliable integrations with third-party enterprise tools, your work directly influences the customer experience of some of the world's most beloved brands.
We look for engineers who are not only technically exceptional but also deeply empathetic. Because our product is fundamentally about communication, we value collaboration, clear articulation of technical concepts, and a strong product-focused mindset. Joining Gladly means tackling complex distributed systems challenges while continuously advocating for the end-user.

