As an Operations Manager at EvenUp, your day-to-day activities will be dynamic, fast-paced, and highly impactful. You will be responsible for keeping the operational engine running smoothly while simultaneously building the infrastructure for future growth.

Your primary responsibilities will include:

• Workflow Optimization – Continually auditing, refining, and automating document processing and delivery workflows to reduce turnaround times and operational costs.
• Cross-Functional Collaboration – Partnering closely with Product and Engineering to build internal tools, and with Sales and Customer Success to ensure seamless customer handoffs and onboarding.
• Data Analysis & Reporting – Building dashboards, tracking key performance indicators (KPIs), and providing actionable insights to leadership regarding operational capacity and bottleneck areas.
• Tooling & Infrastructure – Owning and optimizing the operational tech stack (e.g., Salesforce, internal AI drafting tools) to drive team efficiency and data integrity.
• Strategic Initiatives – Leading special projects aimed at launching new product lines, expanding into new legal verticals, or restructuring operational teams.

To be competitive for the Operations Manager position at EvenUp, you must demonstrate a strong track record of operational excellence, analytical capability, and cross-functional leadership.

• Experience Level – Typically 4–8 years of experience in operations, strategy, management consulting, investment banking, or business operations within a high-growth SaaS or technology startup.
• Technical Skills – Advanced proficiency in Excel/Google Sheets is mandatory. Strong SQL skills are highly preferred for querying data, alongside experience managing CRM and CS platforms like Salesforce, HubSpot, or Gainsight.
• Problem-Solving Ability – A proven capability to break down highly complex, ambiguous problems into structured, executable solutions.
• Communication Skills – Exceptional written and verbal communication skills, with a demonstrated ability to present complex data and strategies clearly to executive leadership.

Must-have qualifications:

• Experience designing and scaling operational workflows from scratch.
• Strong quantitative background with a track record of driving data-backed decisions.
• Proven experience managing cross-functional projects with multiple stakeholders.

Nice-to-have qualifications:

• Background or deep familiarity with the legal tech industry or personal injury legal workflows.
• Experience working with AI/ML-driven products and human-in-the-loop operational models.

Q: How difficult is the EvenUp Operations Manager interview process? A: The process is rated as average to high in terms of difficulty. The primary challenge lies in the extensive take-home case study, which requires significant analytical depth, and navigating potential scheduling or communication gaps with the hiring team.

Q: How long does the take-home assignment actually take to complete? A: Real candidate experiences indicate that the assignment is highly comprehensive and typically takes 8–12 hours of focused work to produce competitive, high-quality results.

Q: What is the culture and working style like within the operations team? A: The culture is fast-paced, execution-oriented, and highly data-driven. Successful team members are self-starters who thrive in ambiguity, take complete ownership of their projects, and are comfortable with rapid changes in priority.

Q: Can I expect a hybrid or remote working model? A: This depends heavily on the specific team and location. While some roles are based in the San Francisco, CA headquarters with hybrid expectations, others may offer remote flexibility depending on the candidate's location and seniority level.

To maximize your chances of success during the EvenUp interview process, keep these practical, insider tips in mind:

• Set Boundaries on the Take-Home: Since the case study is assigned immediately after the recruiter screen, ask clear clarifying questions about expectations, scope, and evaluation criteria before you begin working on it.
• Showcase AI Familiarity: EvenUp is fundamentally an AI-driven legal tech company. Be ready to discuss how you have used technology or automation to scale manual processes in your previous roles.

• Quantify Your Impact: When answering behavioral questions using the STAR method (Situation, Task, Action, Result), ensure your results are backed by hard numbers (e.g., "reduced processing time by 25%," "saved 15 hours of manual work per week").
• Do Your Homework on the Legal Tech Space: Understand EvenUp's core value proposition—drafting demand packages for personal injury lawyers. Showing that you understand their target customer and the pain points of manual legal drafting will set you apart from other candidates.

The Operations Manager position at EvenUp is an exceptional opportunity to join a fast-growing legal tech startup and drive massive operational impact. By optimizing workflows, leveraging data, and building scalable systems, you will play a direct role in the company's growth and technological evolution.

To succeed in this competitive loop, focus your preparation on mastering the analytical take-home case study, refining your cross-functional communication strategies, and preparing structured, metric-driven examples of your past operational achievements.

The salary insights above display the competitive compensation bands offered for operations roles at EvenUp. These ranges reflect the high strategic impact and specialized domain expertise required for both revenue and customer success operations. Prepare thoroughly to position yourself at the higher end of these competitive brackets.

With focused preparation, clear communication, and a strong analytical mindset, you can successfully navigate the EvenUp interview process and secure your next career milestone. For more detailed interview preparation resources, candidate reviews, and company insights, explore the tools available on Dataford.