Welcome to your interview.
The question is on your right: Assess Customer Health Risk. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
You are an engineering manager on a B2B security product team. Customer success wants a simple way to tell which accounts are healthy and which ones are starting to slip, so they can intervene before renewals or escalations become a problem. The team has usage signals, support activity, and product adoption data, but no agreed definition of customer health.
How do you assess customer health and identify accounts that are at risk?