1. What is a User Experience Researcher at Angi?
As a User Experience Researcher at Angi, you serve as the critical bridge between the complex, high-stakes world of home services and the people who depend on them. You are responsible for uncovering the "why" behind user behaviors, helping the product and design teams build solutions that simplify the process of finding, hiring, and managing service professionals.
This role is inherently strategic. Angi operates at a massive scale, balancing the needs of both homeowners and service pros, which creates a dynamic and challenging research environment. You will influence the product roadmap by translating qualitative and quantitative insights into actionable recommendations, ensuring that every feature—from booking flow optimizations to pro-matching algorithms—is grounded in deep user empathy.
