WHSmith North America Account Executive interview experience

There were group components that felt more objective than a typical conversation—tasks built around customer service scenarios and even basic academic-style checks like maths and literacy. In one of the formats, I was part of an hour-long set of activities that included a role-play element, and the whole thing ran like a structured test of how I communicated and handled the prompts.

After the group work, the process shifted into smaller, more direct conversations. In my case, I went back for paired or 1–2–1 interviewing depending on how they ran the day, and I had to answer questions about