WHSmith North America Account Executive interview experience

I had an informal-to-professional chat with a manager who went over the role and asked about my previous experience, then followed up with the basics: why I wanted the position and what I would bring to customer interactions. It didn’t feel like they were trying to trip me up—more like they wanted to confirm I had the right mindset for the work.

There was also an expectation around being able to handle customers properly, which showed up more than anything else in the way the questions were framed. When it came to logistics, I remember being asked whether I was available for extra shifts,