New Relic·Customer Success Engineer

New Relic Customer Success Engineer interview experience

No offer

Medium

Neutral

Portland, ORPosted Nov 2019 · Candidate report, summarized by Dataford

My process started with a quick, casual phone call with a manager, and then I was given a smaller assessment centered on setting up a New Relic agent using a platform or code I preferred.

Along with configuring the agent, I had to come up with a customer support scenario based on my own experience setting it up.

After finishing that, I was invited to an in-person interview that lasted about three hours and included a larger team rotation—interviews with Technical Support Managers, Support Engineers, and Business Support Engineers. Even though I expected more technical depth, the questions in that in-person segment were mostly straightforward and geared toward how I’d handle situations, along with some interest and behavioral questions. There was also supposed to be a

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