JCPenney Account Executive interview experience

It was mostly about getting to know me and checking that I could handle customer service situations. I got asked to walk through how I’d respond if a customer wanted something they couldn’t find, and I talked through guiding them toward an alternative I could offer or pointing them in the right direction.

The questions stayed simple and seemed to fit the role—things you can answer from your own work experience and how you’ve handled customers before. Availability and reliability came up too, and the manager also wanted to understand how I thought under pressure, like dealing with an upset