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Write for Mixed Audiences

MediumProduct Sense00:00
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Your question is Write for Mixed Audiences. Take a moment with it on the right.

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Problem

Scenario

You're working on product documentation for a software platform used by both admins and business users. Different readers come to the same content with very different levels of product knowledge and technical depth. You've been asked how you would adapt your approach.

Question

What strategies do you employ for writing for a technical audience versus a non-technical audience?