Your question is Worst Customer Experience Redesign. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
What is the worst customer experience for someone between purchasing an airline ticket and boarding their plan?
Treat this as a practical product-sense exercise. Identify the customer’s core job, segment the journey into meaningful stages, select the most painful moment, and propose a focused product improvement. Explain how you would validate the problem, prioritize the solution, and measure whether the experience improved.
