Welcome to your interview.
The question is on your right: Field Service Efficiency Metrics. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
What metrics do you track to measure the efficiency and productivity of your field service engineers at TeamLogic IT?