Welcome to your interview.
The question is on your right: CX Trends and Five9 Response. Take a moment with it first.
Talk your thinking through with me if you like - when you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes). Discussion and graded submissions share your five interviewer interactions, so spend them well.
What are the biggest trends you see in the customer experience (CX) space, and how should Five9 respond?