Your question is Understand Customer Needs in Sales. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
You're speaking with prospective customers for a business service, and your goal is to understand what they actually need before recommending a solution. The challenge is separating stated requests from the underlying problem they are trying to solve.
How do you approach understanding customer needs in a sales context?