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Uncover Client Needs in Discovery

MediumProduct Sense00:00
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Your question is Uncover Client Needs in Discovery. Take a moment with it on the right.

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Problem

Scenario

You're working with a client on a new product request, and the stated ask sounds clear on the surface. But you suspect the request may be a proxy for a deeper business problem, workflow issue, or user pain point. You need to figure out what they actually need before recommending a solution.

Question

How do you uncover what a client actually needs, not just what they ask for?