Your question is Turning Customer Criticism Into Action. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Tell me about a time a customer gave you tough feedback that exposed a real weakness in your product or implementation. How did you respond in the moment, how did you work across teams to address it, and what was the outcome for the customer and the broader product?