Your question is Turning Around a Difficult Account. Take a moment with it on the right.
Talk me through your thinking if you like. When you're confident, submit your answer and I'll grade it like a real screen (7/10 or better passes).
Tell me about a time you inherited or opened a cold, skeptical, or difficult client relationship and turned it into a productive partnership. What was making the relationship difficult, what did you do to rebuild trust, and what business outcome came from it?